Help & Support

Learning Center

Master Your Money

View all 50+ tutorials

1:45

How to send money with Zelle®

Learn how to securely send and receive money with friends and family in minutes directly from the app.

2:10

Using Mobile Check Deposit

Skip the branch visit entirely. Endorse, snap a photo, and deposit checks directly from your phone securely.

0:55

How to instantly lock your card

Misplaced your debit or credit card? Lock it instantly via the mobile app to prevent unauthorized purchases.

Tax Season Ready

Tax Resource Center

Get everything you need for tax season in one place. Download your 1099s, 1098s, and annual summaries, or securely import your data directly into your preferred tax software.

1099-INT

Available Now

1098 Mort.

Available Now

Bank-Grade Security

Protecting what's yours.

Your security is our top priority. We monitor accounts 24/7 for suspicious activity and guarantee $0 liability on unauthorized charges made on your cards.

Biometric Login

Enable FaceID or Fingerprint on the app for secure, passwordless entry that cannot be phished.

Real-time Alerts

Get push notifications instantly for large purchases, low balances, or unrecognized web logins.

How to spot phishing scams

One Number. Infinite Support.

We've streamlined our contact system. Call our global 24/7 command center for any issue, anytime. Our smart routing gets you to the right expert instantly.

Live 24/7 • Agents Available

Global Support Hotline

1-877-374-2686

Pro Tip: Skip the wait!

Call directly from the Mobile App while logged in. We'll securely verify your identity so you skip all automated security questions.

Est. Wait Time

~ 2 Min

Schedule Callback

Apple Messages for Business Send a Secure Message

Automated Routing Guide (When you call)

Fraud & Lost Cards

Immediate priority queue for unauthorized charges.

Bank Accounts

Balances, transactions, wires, and stop payments.

Credit Cards

Make a payment, rewards, and travel notices.

Tech & Online

Password resets and app troubleshooting.

Loans & Wealth

Mortgage servicing and investment advisors.

Speak to an Agent

Press 9 for Español.

Need to mail us something? View Mailing Addresses

Knowledge Base

Frequently Asked Questions

What information will the automated system or agent ask for?

To protect your account security, our automated system and agents will ask you to verify your identity. You may be asked to provide:

Your 16-digit debit or credit card number, OR your full account number.
Your Social Security Number (SSN) or Tax ID.
Your date of birth, billing zip code, or an answer to your pre-selected security question.

Security Alert:

we will NEVER contact you and ask for your online banking password, PIN, or one-time verification codes (OTPs) via text or email.

How do I dispute a charge on my account?

If you see a charge you don't recognize, you have several options to dispute it safely and quickly:

Fastest Method: Sign on to the App, tap the transaction in question, and select "Report an Issue / Dispute".
Online: Log in via desktop, go to Account Activity, find the transaction, and click the "Dispute" link.
Phone: Call our 24/7 Helpline and press 1 for Fraud if you suspect your card is compromised, or press 3 for a general billing dispute.

How long do Wire Transfers and ACH transfers take?

Domestic Wire Transfers

Usually process on the same business day if submitted before our 4:30 PM ET cutoff time. Funds are generally available immediately to the recipient.

International Wire Transfers

Typically take 1 to 3 business days, depending on the receiving country and intermediary banks. Tracking is available in the app.

ACH Transfers (Standard Bank-to-Bank)

Normally take 1 to 3 business days to clear. Offers next-day ACH for eligible Premium accounts.

My online banking account is locked. What do I do?

For your security, your account may automatically lock after multiple failed login attempts. To unlock it quickly:

Select "Forgot User ID or Password?" on the login screen and follow the self-service prompts to reset your credentials using email or SMS verification.
If you are still unable to access your account, call our support center at 1-877-374-2686 and press 4 for Tech Support. Have your debit card or account number ready to verify your identity.

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